COPAL TULUM HOTEL, Tulum
About the Hotel
Copal Tulum Hotel - A 5-star boutique jungle retreat with a rooftop infinity pool, on-site spa, and Japanese dining in Aldea Zama
Copal Tulum Hotel offers a 5-star experience centered on wellness and eco-conscious design, set in the quiet Aldea Zama neighborhood. The property features two outdoor pools, including a rooftop infinity pool with sunset views, and an on-site spa with Mayan-inspired treatments. Accommodations range from studios to multi-bedroom apartments, many with private balconies, terraces, or private plunge pools. Rooms include air conditioning, streaming services, and private bathrooms with open-air bath options. Dining options include the Copal Gastro bar serving breakfast until noon with continental, à la carte, vegetarian, and vegan choices, and Kokoro, a rooftop sushi restaurant praised for fresh Japanese cuisine. A continental breakfast is available each morning at Copal Tulum Hotel. Guests can use a fitness center with classes and personal training, yoga sessions, and a coworking space. The hotel provides free WiFi, electric vehicle charging, bicycle rental, and a paid shuttle service to Tulum International Airport (39 km away). Nearby attractions include the Tulum Archeological Site, Las Palmas Beach, and cenote visits, with concierge assistance for booking excursions.
Pros
Staff described as exceptionally friendly and helpful, with personalized concierge service via WhatsApp.
Private plunge pools in many room categories provide an exclusive relaxation option.
On-site parking and electric vehicle charging available free of charge.
Rooftop infinity pool offers unobstructed sunset views and bar service.
Cons
The surrounding streets are poorly lit at night, making walking to nearby areas feel unsafe without a taxi or bike.
Some rooms have thin walls, allowing noise from neighboring guests to be heard.
Must-do experiences
- Visit Tulum Ruins at sunrise for stunning views and fewer crowds.
- Indulge in tacos al pastor at Taqueria La Eufemia for a local favorite.
- Swim in the crystal waters of Gran Cenote, a short drive away.
- Explore the artisan market in Aldea Zama for unique souvenirs.
- Take a guided bike tour through Sian Ka'an Biosphere Reserve.
Select your room type
- Premium Double Jungle Room Rooftop Private Pool Garden View 1 King Bed2 persons74 sq. feet1 King-size bedAir conditioningBalconyroom details
- Deluxe Double Jungle Room Terrace 1 King Bed2 persons45 sq. feet1 King-size bedAir conditioningHeatingroom details
- Deluxe Studio Jungle Terrace Garden View 1 King Bed & 1 King Sofa Bed2 persons75 sq. feet1 King-size bed and 1 Sofa bedAir conditioningHeatingroom details
Prices and availability
Facilities
General
- Wi-Fi
- Parking
- Safe deposit box
- VIP check-in/ -out
- Express check-in/ -out
- Concierge desk
- No pets allowed
- Security
- Luggage storage
- Lift
- Smoke detectors
- Electric vehicle charging station
- Fire extinguishers
- Key access
Sports & Fitness
- Fitness centre
- Diving
- Snorkelling
- Yoga class
Guest Parking
- Private parking is possible on site for free.
Services
- Paid airport shuttle
- Housekeeping
- Car hire
- Laundry
- Dry cleaning
- Tours/Ticket assistance
- Grocery shopping service
- Welcome drink
Dining
- Outdoor dining area
Children
- Cots
- Babysitting/Child services
Spa & Leisure
- Infinity pool
- Rooftop pool
- Sun loungers
- Sun terrace
- Spa & wellness centre
- Manicure
- Body scrub
- Facial
- Treatment room
- Back massage
- Head massage
- Full body massage
- Foot massage
- Open-air bath
- Pool with view
- Shallow end
Room features
- Air conditioning
- Sitting area
- Patio
- Garden furniture
- Tea and coffee facilities
- Dining table
- Ironing facilities
Bathroom
- Free toiletries
Self-catering
- Electric kettle
- Cookware/ Kitchen utensils
Media
- Flat-screen TV
Location
Reviews and Ratings
Guest reviews