Can guests access a private pool directly from their terrace?
10 February 2025
Yes, some rooms feature a terrace that provides direct access to a private pool.
75 photos
HARD ROCK HOTEL CANCUN, Cancun
617US$
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up to 10% less
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Key details
About the Hotel
Boulevard Kukulcan Km 14.5 Hotel Zone,
Cancun,
Mexico,
Quintana Roo
- Close to the beach
Great
8.1
7.6
4.3
4.5
Loved by Hard Rock Hotel Cancun guests
"Beach is fantastic and food is very good."
"The layout is very nice with infinity pool that faces the beach."
"The beach was not rocky or full of sea weed like other areas around Cancun."
Hard Rock Hotel Cancun - A five-star oceanfront resort featuring Rock n' Roll Ballroom and Sound of Your Stay program
Hard Rock Hotel Cancun stands along Cancun's Hotel Zone Boulevard and offers all-inclusive stays with modern amenities. Rooms feature hydro spa tubs, premium satellite TVs, custom bedding, and stocked minibars, while suites add LCD TVs and signature bathrobes. The expansive lagoon-style pool includes a kids' area, water sports, and adults-only hydro spa tubs. Guests can dine at six on-site restaurants, including Zen for Asian cuisine, or visit the Rock Shop(R) for branded merchandise. The Rock n' Roll Ballroom spans over 1150.0 m² with ocean and lake views from its two-story terrace. Hard Rock Hotel Cancun provides The Sound of Your Stay(R) program, granting access to curated records and personalized audio experiences.
Pros
The Rock n' Roll Ballroom is Cancun's largest single venue, accommodating large-scale events.
Free music streaming channels and stocked minibars are standard in-room amenities.
The lagoon-style pool features multiple hydro spa tubs, including an adults-only option.
Zen restaurant serves expertly prepared Asian cuisine reviewed favorably by guests.
Cons
The beachfront location may result in higher noise levels from nearby entertainment.
Airport transfers incur an additional charge.
Must-do experiences
- Indulge in local tacos at La Parrilla for an authentic flavor.
- Visit the Mayan Museum to discover the region's rich history.
- Explore the vibrant Mercado 23 for local crafts and fresh produce.
- Catch a sunset at El Mirador, a stunning viewpoint nearby.
- Experience a traditional cenote swim at Cenote Dos Ojos.
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Select your room type
Find detailed information on rooms, amenities, and exclusive deals for your ideal beach holiday
Suite
2 persons
640 sq. feet
1 King-size bed and 1 Sofa bed
Bathtub
room details
Deluxe Double Room
2 persons
435 sq. feet
2 Double beds
Shower
Bathtub
room details
Deluxe King Room
2 persons
435 sq. feet
1 King-size bed
Shower
Bathtub
room details
Diamond Ocean View King
2 persons
435 sq. feet
1 King-size bed
Shower
Bathtub
room details
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Prices and availability
View real-time room availability and secure the best rate for your travel dates
Facilities
Enjoy modern comforts, from ocean-view suites to family-friendly options with breakfast included
General
- Non-smoking rooms
- Wi-Fi
- Free parking
- Safe deposit box
- 24-hour reception
- Express check-in/ -out
- Pets allowed
- Rooms/ Facilities for disabled
- Wheelchair access
- 24-hour security
- Luggage storage
- Locker room
- Private beach
- Lift
- ATM/Cash machine
- Hairdresser
- Coffee shop
- Smoke detectors
- Fire extinguishers
- Key card access
Sports & Fitness
- Fitness centre
- Tennis court
- Golf course
- Billiard tables
- Table tennis
- Yoga class
Services
- Paid airport shuttle
- Valet parking
- Pet amenities available
- Room service
- Housekeeping
- Laundry
- Dry cleaning
- Tours/Ticket assistance
- Shops/Commercial services
- Welcome drink
Dining
- In-room breakfast
- Restaurant
- Poolside snack bar
- Snack bar
Business
- Meeting/ Banquet facilities
Children
- Cots
- Babysitting/Child services
- Children's buffet
- Children's pool
- Water slides
- Children's play area
- Kids club
- Game room
Facilities for people with disabilities
- Toilet for disabled
Spa & Leisure
- Infinity pool
- Beach access
- Beach umbrellas
- Sun loungers
- Karaoke
- Live entertainment
- Sun terrace
- Garden area
- Spa & wellness centre
- Jacuzzi
- Pedicure
- Manicure
- Waxing
- Facial
- Treatment room
- Beauty treatment
- Body wraps
- Back massage
- Full body massage
- Pool with view
- Shallow end
- Make up services
Room features
- Air conditioning
- Mini-bar
- Garden furniture
- Tea and coffee facilities
- Ironing facilities
Bathroom
- Free toiletries
Media
- Flat-screen TV
- AM/FM alarm clock
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Dining Onsite
At the Hard Rock Hotel Cancun, a delightful array of dining options invites guests to savor authentic flavors from around the world. Enjoy family-friendly atmospheres infused with culinary flair, where each restaurant presents an opportunity to indulge in memorable meals throughout the day.
Zen
Asian fine dining
Ambiance
Elegant indoor setting with a focus on intricate table settings and a relaxed atmosphere.
Key Offerings
Savor expertly prepared dishes featuring a fusion of traditional and modern Asian influences, perfect for special evenings or family gatherings.
Reservation
Recommended.
Open for breakfast and dinner.
Ciao
Italian cuisine
Ambiance
Warm and inviting, designed for families with a charming decor that brings a touch of Italy to Cancun.
Key Offerings
Relish homemade pasta, classic pizzas, and traditional Italian desserts, making it a perfect gathering spot any time of day.
Reservation
Not needed.
Open for breakfast, lunch, and dinner.
Frida
Mexican traditional
Ambiance
Colorful and vibrant, with a family-friendly environment celebrating the rich culture of Mexico.
Key Offerings
Enjoy delectable Mexican favorites such as enchiladas and tacos, alongside cultural decor that enhances the dining experience.
Reservation
Not needed.
Open for breakfast, lunch, and dinner.
Pizzeto
Casual pizza dining
Ambiance
Laid-back and family-friendly, ideal for a quick bite with vibrant decor that exudes a cheerful vibe.
Key Offerings
Indulge in a variety of pizzas crafted from fresh ingredients, perfect for satisfying lunch or dinner cravings.
Reservation
Not needed.
Open for lunch and dinner.
Toro
Steakhouse
Ambiance
Refined yet family-friendly, providing a sophisticated setting to enjoy hearty meals.
Key Offerings
Delight in premium cuts of beef paired with a selection of sides, ideal for an exceptional dinner with loved ones.
Reservation
Recommended.
Open for dinner.
Hard Rock Hotel Cancun Location
Boulevard Kukulcan Km 14.5 Hotel Zone,
Cancun,
Mexico,
Quintana Roo
Map view
Boulevard Kukulcan Km 14.5 Hotel Zone,
Cancun,
Mexico,
Quintana Roo
City landmarks
Museum
Mayan Museum of Cancun
1.2
mi
Landmark
Avenida Kukulkan
1.0
mi
Landmark
Backstage Theatre
4100 ft
Mall
Luxury Avenue
5100 ft
Beach
Playa Marlin
1.3
mi
Aquarium
Interactive Aquarium
1.4
mi
Mall
Kukulcan Mall
5100 ft
Beach
Playa Delfines
2.1
mi
Landmark
Dolphinaris Cancun
3000 ft
Mall
Kukulcan Plaza
5100 ft
Landmark
Museo Sensorial del Tequila
5100 ft
Museum
Museo Subacuatico de Arte
1.2
mi
Landmark
Aquaworld
2400 ft
Night club
H Roof
3000 ft
Shopping Area
Luxury Avenue Cancun
5100 ft
Landmark
Extreme Games Cancun
3300 ft
Museum
Cancun Wax Museum
1.5
mi
Landmark
San Miguelito
1.3
mi
Event hall
Oasis Arena
4300 ft
Landmark
El Rey Archaeological Zone
2.1
mi
Landmark
Luxury Avenue Shopping Mall
4400 ft
Landmark
Playa Ballenas
4700 ft
Landmark
Underwater Museum NO MUSEO
1.0
mi
Landmark
Marlin Beach
1.1
mi
Landmark
Yamil Lu'um Archeological Site
1.6
mi
Landmark
Scorpion's Temple ruins
1.6
mi
Museum
MUSA Underwater Museum
1.1
mi
Nearby
Cancun Golf Club at Pok Ta Pok
800 ft
Beach
Playa - Beach
1200 ft
Restaurants
Vicente Asador De Brasa
2700 ft
Blvd Kukulcan Km 12
Gustino Italian Grill
1300 ft
Blvd. Kukulcan Km 14. 5 Lote 40-A Zona Hotelera
Nebbiolo Ristorante
1300 ft
Blvd. Kukulcan Km. 14.5 Lote 38
The Blue Water Grill
1200 ft
Blvd. Kukulcan Km. 14.5 Zona Hotelera
Olio
1200 ft
Boulevard Kukulcan Km 14.5 Mza.13 Retorno del Rey Lote 38 38B Secrets The Vine Cancun Resort & Spa
Porfirio's Cancun
3100 ft
Boulevard Kukulcan 14. 2 No. 1 Zona Hotelera
Harry's
3000 ft
Blvd. Kukulcan Km. 14.2 No. 1 Zona Hotelera
Hard Rock Hotel
700 ft
Boulevard Kukulcan Km 14.5
Ciao
700 ft
At the Hard Rock Hotel
Sedona Grill
1400 ft
Blvd. Kukulcan Km 14. 5 Boulevard Kukulcan Km 14.5
Secrets The Vine Cancun
1200 ft
Boulevard Kukulcan Km 14.5 Lote 38
Sacbe Beach Shack
1300 ft
Mz. 53
Explore Cancun
Explore Cancun
Mayan Museum of Cancun
25 minutes walking
Featuring ancient Mayan artifacts, this museum offers insight into the region's history and culture with guided tours available.
Avenida Kukulkan
20 minutes walking
A vibrant avenue lined with shops and restaurants, perfect for shopping and experiencing local life amidst stunning views.
Cancun Wax Museum
25 minutes walking
Home to lifelike wax figures of celebrities and historical icons, this museum provides fun photo opportunities and exhibits.
Extreme Games Cancun
13 minutes walking
An exciting venue for thrill-seekers, offering activities like go-karting and paintball for those looking for an adrenaline rush.
Vicente Asador De Brasa
10 minutes walking
A steakhouse emphasizing traditional charcoal grilling, with delicious cuts and a cozy atmosphere. Reservations recommended.
Gustino Italian Grill
5 minutes walking
A fine dining Italian restaurant with an elegant ambiance, famous for its homemade pasta and extensive wine list.
The Blue Water Grill
5 minutes walking
Offering fresh seafood and stunning beach views, this casual spot is perfect for a laid-back dining experience.
Nebbiolo Ristorante
5 minutes walking
A contemporary Italian restaurant known for its creative dishes and upscale setting. Ideal for romantic dinners.
H Roof
11 minutes walking
A stylish rooftop bar that provides breathtaking sunset views and live music. Perfect for evening cocktails and mingling.
How to get around?
Want to get the best booking rate?
Access special rates for early reservations and start planning your dream beach holiday
Property information and rules
Check-in
from 15:00-23:59
Check-out
until 12 pm
Guest Parking
Private parking is possible on site for free.
Internet
Wireless internet is available in for free.
Breakfast
All visitors are offered a buffet breakfast for a fee.
Children & extra beds
There are no extra beds provided in a room.
Pets
Pets are allowed on request.
Year renovated:
2012
Number of floors:
12
Number of rooms:
502
Former name
Cancun Palace
Reviews and Ratings
Feedback about Hard Rock Hotel Cancun from previous guests about their experience.
Pros
Ocean view
Friendly staff
Good showers
Varied entertainment
Rock Royalty service
Cons
Old installations
Recycled food
Cheap drinks
Extra charges
Guest reviewsOpen reviewsQuestions of the users
About Hard Rock Hotel Cancun
What items are provided in the minibar of the rooms?
22 March 2025
The minibar is stocked with a selection of beers, bottled water, juice boxes, and canned sodas, all replenished daily as part of the all-inclusive service.
Is there an option for a beachfront honeymoon suite?
15 April 2025
Currently, no specific Honeymoon Suite is available, but it's possible to check other room options and rates on the official booking site.
What is the ideal time for a beach holiday at this location?
28 May 2024
While the weather is generally pleasant year-round, visiting during spring or summer might offer the best beach experience.
Is it possible to request two single beds in a room?
11 June 2024
In the Deluxe Gold - Pure option, a choice of either a King Size bed or two Double beds can be selected at booking, but requests for changes afterward are subject to availability.
Are there any age-appropriate activities for children during the stay?
5 July 2024
Yes, activities for children aged 4-12 are available. A detailed schedule can be found on the hotel's official website.
Does the all-inclusive package cover airport transfers?
30 August 2024
For details about airport transfers included in the all-inclusive package, sending a direct message for assistance is recommended.
Are alcoholic beverages included in the all-inclusive offerings?
6 September 2024
Yes, alcoholic drinks are included at all bars, though premium brands may incur an additional charge.
What does the 'personal assistant' service entail?
20 October 2024
The personal assistant helps with various tasks such as making dinner reservations, spa appointments, and ensuring a smooth experience during the stay.
What activities fall under the all-inclusive package?
14 November 2024
The all-inclusive package covers accommodations, dining, beverages, entertainment, and room service, among other amenities.Next best alternative
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