Is it allowed to smoke on the balcony?
4 November 2024
Smoking is permitted on the balcony as long as the doors to the apartment remain closed. 75 photos
NEPTUNE RESORT, Mermaid Beach
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Key details
About the Hotel
32 Surf Parade, Mermaid Beach, 4218,
- Steps from the beach
Great
8.6
8.9
4.2
4.3
Neptune Resort - A 4-star self-contained apartment hotel with ocean-view penthouses, heated pool, and direct light rail access
Neptune Resort offers 115 self-contained apartments, including 1, 2, and 3-bedroom configurations and ocean-view penthouses with king-size beds, full kitchens, laundry facilities, and balconies. Tom's Cafe serves breakfast and lunch daily from 6am to 1pm. Facilities include a seasonally heated swimming pool, spa, tennis court, gym, sauna, steam room, and tour desk providing theme park ticket bookings. The property provides free 300MB high-speed Wi-Fi per device with unlimited access in common areas, plus complimentary undercover parking. Located 250m from Kurrawa Beach and directly opposite Pacific Fair Shopping Centre and the Broadbeach South light rail station, Neptune Resort is within 500m of The Star Gold Coast, Dracula's Cabaret, and multiple dining venues.
Pros
Direct access to light rail and bus services from the Broadbeach South station across the road
Free undercover parking and 300MB high-speed Wi-Fi per device
Full kitchen and laundry facilities in all self-contained apartments
Heated pool, spa, tennis court, and gym available on-site
Walking distance to Pacific Fair Shopping Centre and Kurrawa Beach
Cons
Reception operates limited hours, closing at 5pm on weekdays and 12pm Sundays
Complimentary Wi-Fi is limited to 300MB per device with unlimited access only in common areas
Must-do experiences
- Enjoy fresh seafood at Fisho's, a local favorite by the beach.
- Take a stroll through the bustling Miami Marketta for local eats.
- Catch a sunset at the iconic Snapper Rocks lookout, just south of us.
- Discover art at the HOTA Gallery, showcasing local talents and exhibitions.
- Join a surf lesson with the pros at the nearby Burleigh Heads beach.
Select your room type
Find detailed information on rooms, amenities, and exclusive deals for your ideal beach holiday
- 1 Bedroom Apartment2 persons70 sq. feet1 King-size bedAir conditioningBalconyroom details
- 2 Bedroom Ocean View Penthouse2 persons90 sq. feet2 Single bedsAir conditioningBalconyroom details
- 2 Bedroom Apartment2 persons85 sq. feet2 Single bedsAir conditioningBalconyroom details
Show all rooms
Prices and availability
View real-time room availability and secure the best rate for your travel dates
September 2026 - September 2027
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Choose dates to see prices
Check-in/ Check-out
Facilities
Enjoy modern comforts, from ocean-view suites to family-friendly options with breakfast included
General
- No smoking on site
- Wi-Fi
- Parking
- VIP check-in/ -out
- Express check-in/ -out
- No pets allowed
- Security
- Luggage storage
- Lift
- Coffee shop
- Vending machines
- Smoke detectors
- Fire extinguishers
- Key access
Sports & Fitness
- Fitness centre
- Tennis court
Guest Parking
- Private parking is possible on site for free.
Services
- Tours/Ticket assistance
Dining
- Outdoor dining area
Business
- Fax/Photocopying
Children
- Cots
Spa & Leisure
- Heated swimming pool
- Outdoor swimming pool
- Beach access
- Sun loungers
- Garden area
- BBQ facilities
- Steam room
- Jacuzzi
Room features
- Air conditioning
- Heating
- Sitting area
- Patio
- Garden furniture
- Tea and coffee facilities
- Dining table
- Ironing facilities
Bathroom
- Washing machine
- Free toiletries
Self-catering
- Electric kettle
- Dryer
- Cookware/ Kitchen utensils
Media
- Flat-screen TV
Room decor
- Carpeted floor
Show more
Location
32 Surf Parade, Mermaid Beach, 4218,
Explore Mermaid Beach
Local Highlights Near Neptune Resort
The Star Gold Coast
8 minutes' walk
A premier gaming and entertainment destination with dining options and events, perfect for a night out.
Pacific Fair Shopping Centre
5 minutes' walk
A major shopping hub featuring over 400 stores, cinemas, and diverse dining, ideal for all shopping enthusiasts.
Broadbeach
5 minutes' walk
A beautiful beach offering swimming, sunbathing, and vibrant beachfront parks, perfect for family outings.
SkyPoint Observation Deck
6-minute drive
An iconic sky-high deck with breathtaking views of the Gold Coast, featuring day and night experiences.
Go Ballooning
10 minutes' walk
Hot air ballooning for breathtaking sunrise views over the Gold Coast, available with bookings needed.
Pizzey Park Skate Park
20-minute drive
A vibrant skate park offering skating and outdoor activities, ideal for thrill-seekers and families.
Hideaway Kitchen and Bar
2 minutes' walk
A cozy spot with a diverse menu, including local favorites in a relaxed atmosphere. Reservations recommended.
The Beach Hotel
3 minutes' walk
A beachfront venue with casual dining and live music events, serving fresh seafood and hearty meals.
Dracula's Cabaret Gold Coast
4 minutes' walk
An entertaining dinner show featuring comedy, music, and cabaret, suitable for adults and older teens.
19 Karen Contemporary Artspace
10 minutes' walk
An art gallery showcasing contemporary artworks and hosting engaging events to cater to art lovers.
How to get around?
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Access special rates for early reservations and start planning your dream beach holiday
Property information and rules
Check-in
from 14:00-17:00
Check-out
from 08:00-10:00
Guest Parking
Private parking is possible on site for free.
Internet
Wireless internet is available in the entire hotel for free.
Children & extra beds
Maximum capacity of extra beds in a room is 1.
Pets
Pets are not allowed.
Number of rooms:
51
Former name
BreakFree Neptune
Reviews and Ratings
Feedback about Neptune Resort from previous guests about their experience.
Pros
Fabulous location
Comfortable apartments
Friendly staff
Heated spa
Clean rooms
Cons
Dated bathrooms
Room condition
Lack of servicing
Old furnishings
Guest reviewsShow more reviews
Questions of the users
About Neptune Resort
Are there apartments available with a large double bed in both bedrooms?
12 December 2025
Yes, there are two-bedroom apartments where one room features a large bed, and the second room can have two single beds pushed together to form a large king bed. Do all units have a washing machine and dryer?
20 January 2025
Yes, every unit comes equipped with a washing machine and dryer, along with three lifts in the building for convenience. Can reservations be made without immediate payment?
15 February 2025
A one-night deposit is required to secure a reservation. Most of the time, this deposit can be refunded depending on the specific cancellation policy for the booking. Do the two-bedroom apartments include two bathrooms?
8 March 2025
Unfortunately, most two-bedroom apartments do not feature two bathrooms. Only the two-bedroom penthouse has this option. What cooking appliances are available in the apartments?
22 April 2025
Each apartment is equipped with a convection oven and a stove top for cooking. Is there a height limit for parking at the resort?
19 May 2025
Yes, the undercover parking has a height clearance of 2.1 meters. Is late check-in possible if arriving after hours?
5 June 2025
Late check-in can be accommodated. Guests can receive late arrival instructions by notifying reception in advance. Are extra beds available for children staying in one-bedroom apartments?
9 July 2024
Yes, rollaway beds can be provided for an additional fee of $35 per night. Are bath towels provided in the apartments, and can additional towels be requested?
3 August 2025
Two clean bath towels are provided, and more can be requested at the reception during the stay. Is there an airport shuttle service available?
12 September 2024
Unfortunately, there is no airport shuttle service at the resort. Does the resort have facilities for guests with disabilities?
14 October 2025
The apartments are wheelchair accessible, but they do not feature handrails in the bathrooms. Are there dining options available within walking distance of the resort?
18 November 2024
Yes, there is a wide range of restaurants, cafes, and bars nearby, making it easy to find dining options to suit various tastes.