SUNSCAPE CANCUN ALL-INCLUSIVE RESORT & SPA BY HYATT | Cancun ★ Seaside Luxury & Beachfront Bliss

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Sunscape Cancun All-Inclusive Resort & Spa By Hyatt Beach photo

Sunscape Cancun All-Inclusive Resort & Spa By Hyatt Interior photo

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Key details

About the Hotel

Boulevard Kulkulkan Km 11.5, Cancun, Mexico, 77500

Near Chac Mool Beach

Great

8.5

8.8

/10

4.4

3.8

Loved by Sunscape Cancun All-Inclusive Resort & Spa By Hyatt guests

Family-friendly resort
Fun activities
Food options
Clean hotel
Wonderful beds

"There are several dining options (more later), 2 pools and some water slides that my grandkids LOVED!"

hzryb from United States

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"The coffee shop is a nice option for all the caffeine lovers. They also offer some bakery and small food options."

Victoria L from Canada

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"I have nothing but amazing things to say about Wyndham, It is a beautiful resort with the most beautiful beach we've ever seen."

Tigh from United States

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Wyndham Alltra Cancun All Inclusive Resort - A family-friendly beachfront resort with water park access, multiple dining options, and spa facilities

This 4-star all-inclusive beachfront resort in Cancun's Zona Hotelera features 36.0 m² rooms with premium bedding, air conditioning, stocked minibars, and furnished balconies offering garden, lagoon, or ocean views. Wyndham Alltra Cancun provides seven restaurants, including Ventanas for international buffet dining, Casa de Rosa for Mexican cuisine, and Viaggio for Italian fare, along with eight bars serving specialty cocktails. Guests can enjoy two swimming pools, a water park with slides, a fitness center, tennis courts, and SPA Real, which offers massages, sauna, and hydrotherapy. The resort is located 0.5 km from Water Park at The Grand and 2 km from La Isla Shopping Village, with Cancun International Airport a 30-minute drive away. Alltra's family-friendly amenities include Camp Alltra for children, featuring a splash park and supervised activities.

Pros

The beachfront location includes direct access to Playa Marlin, just 2 km away.

Multiple dining options, including a la carte restaurants and 24-hour room service.

Family-friendly amenities such as a water park, kids' club, and teen activities.

Access to SPA Real with hydrotherapy, massages, and beauty treatments.

Premium suites include VIP Club access with exclusive lounge service.

Cons

The resort does not offer pet-friendly accommodations.

Airport transfers are not included and must be arranged separately.

Must-do experiences

Savor authentic Tacos al Pastor at El Fogón nearby for lunch.
Visit the stunning Tulum Ruins, just an hour's drive from the resort.
Explore Mercado 28 for local crafts and delicious street food.
Take a day trip to Isla Mujeres for snorkeling and stunning beaches.
Catch a traditional Mayan dance at the Museo Maya de Cancún.

Location: Perfect

9.2/10Review score

Hotel on map

Guest Emotional Experience

Perfect for Finding FriendsKids meet!

“My 2 and a half year old went crazy going from pool to pool and interacting with all the kids.”

Matthew from Canada

Shine on SocialsPicture perfect

“Beautiful hotel will amazing views of the turquoise water.”

Anonymous from United States

Rest from KidsToddler respite

“Camp ALLTRA starts at age 4, although they have 3 x 1 hour time slots a day where parents can attend with their toddlers.”

Victoria L from Canada

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Select your room type

Find detailed information on rooms, amenities, and exclusive deals for your ideal beach holiday

Standard 1 King Bed

2 persons

390 sq. feet

1 King-size bed

Shower

Air conditioning

room details

Junior Suite 1 King Bed Ocean View

2 persons

390 sq. feet

1 King-size bed

Shower

Balcony

room details

Junior Suite 1 King Bed

2 persons

390 sq. feet

1 King-size bed and 1 Sofa bed

Shower

Balcony

room details

Junior Suite 2 Double Beds Ocean View

2 persons

390 sq. feet

2 Double beds

Shower

Balcony

room details

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Prices and availability

View real-time room availability and secure the best rate for your travel dates

Facilities

Enjoy modern comforts, from ocean-view suites to family-friendly options with breakfast included

Facilities: Great

8.4/10Review score

General

No smoking on site
Free Wi-Fi in public areas
Free parking
Safe deposit box
24-hour reception
No pets allowed
Rooms/ Facilities for disabled
Luggage storage
Lift
Currency exchange
ATM/Cash machine
Hairdresser
Coffee shop

Sports & Fitness

Fitness centre
Yoga class
Aerobics

Services

Paid shuttle service
Room service
Housekeeping
Car hire
Laundry
Dry cleaning
Tours/Ticket assistance

Dining

In-room breakfast
Restaurant
Poolside snack bar
Snack bar
Dinner
Packed lunches

Business

Meeting/ Banquet facilities

Children

Babysitting/Child services
Children's pool
Water slides
Children's play area
Kids club
Game room

Spa & Leisure

Outdoor swimming pool
Beach access
Sun loungers
Aqua park
Live entertainment
Sun terrace
Spa & wellness centre
Sauna
Jacuzzi
Manicure
Facial
Treatment room
Beauty treatment
Back massage
Foot massage
Pool with view
Shallow end
Make up services

Room features

Air conditioning
Mini-bar
Sitting area
Patio
Terrace
Tea and coffee facilities
Dining table
Ironing facilities

Bathroom

Free toiletries

Media

Flat-screen TV
AM/FM alarm clock

Dining Onsite

At Sunscape Cancun All-Inclusive Resort & Spa By Hyatt, a delightful array of dining experiences awaits, blending local flavors with international cuisines. From beachfront bars to family-friendly eateries, indulge in culinary adventures while enjoying picturesque ocean views.

Sunscape Cancun All-Inclusive Resort & Spa By Hyatt Restaurant photo

Ventanas

International

Ambiance

Modern

Key Offerings

Savor a diverse menu of international delights in a stylish setting with breathtaking ocean views. Enjoy breakfast and lunch options that cater to all tastes.

Reservation

Open for breakfast and lunch, from 7 AM - 11 AM and 12 PM - 5 PM daily.

Viaggio

Italian

Ambiance

Elegant

Key Offerings

Indulge in authentic Italian dishes, showcasing rich flavors and traditional recipes in a refined atmosphere.

Reservation

Hours vary.

Casa de Rosa

Mexican

Ambiance

Colorful and inviting

Key Offerings

Experience the vibrant tastes of Mexico with classic dishes served in a lively setting that celebrates local culture.

Reservation

Hours vary.

At Sunset

American, European

Ambiance

Family friendly

Key Offerings

A welcoming space perfect for families, serving a mix of American and European favorites to please palates of all ages.

Reservation

Open for lunch from 12 PM - 5 PM and dinner from 6 PM - 11 PM daily.

Azul

Asian

Ambiance

Family friendly

Key Offerings

Delight in a variety of Asian-inspired dishes, served in a family-centric atmosphere that encourages shared dining experiences.

Reservation

Open for breakfast from 8 AM - 12 PM and dinner from 5:30 PM - 10:30 PM daily.

Sunscape Cancun All-Inclusive Resort & Spa By Hyatt Location

Boulevard Kulkulkan Km 11.5, Cancun, Mexico, 77500

Map view

Boulevard Kulkulkan Km 11.5, Cancun, Mexico, 77500

City landmarks

Mall

La Isla Shopping Village

4900 ft

Landmark

Cancun Convention Center

5000 ft

Night club

Coco Bongo

1.1 mi

Landmark

Yamil Lu'um Archeological Site

4200 ft

Landmark

Scorpion's Temple ruins

4200 ft

Landmark

Avenida Kukulkan

1.4 mi

Museum

Cancun Wax Museum

4700 ft

Beach

Chac Mool Beach

2500 ft

Aquarium

Interactive Aquarium

5200 ft

Night club

The City Nightclub

5300 ft

Night club

Palazzo

1.1 mi

Beach

Playa Marlin

1.3 mi

Museum

Museo Subacuatico de Arte

1.4 mi

Beach

Playa Forum

1.1 mi

Landmark

Forum By The Sea

5200 ft

Shopping Area

Fashion Harbour

5100 ft

Mall

Luxury Avenue

1.5 mi

Night club

Daddy'O

5300 ft

Landmark

Museo Sensorial del Tequila

1.4 mi

Beach

Mandala Beach Club

1.0 mi

Night club

Mandala Nightclub

1.1 mi

Park

arte Garden

5000 ft

Mall

La Madonna

5000 ft

Landmark

Playa Lagarto

1.0 mi

Gallery

Galeria Balance Cancun

1.2 mi

Landmark

Marlin Beach

1.3 mi

Nearby

Blvd. Kukulcan Km 4 Hotel Zone

Museo de Arte Popular Mexicano

1400 ft

Shopping Area

Flamingo Mall

1700 ft

Chetumal Km 36. 5

Water Park at The Grand

1400 ft

Blvd. Kukulcan

Parque Ventura Cancun

1400 ft

Restaurants

Pelicanos

800 ft

Blvd.Kukulan Km.11.5 Z.H.

Bubba Gump

1200 ft

Carretera Cancun-Chetumal Km 22 Cancun Airport

La Concha

1600 ft

Boulevard Kukulcan Km. 10.5 Gran Park Royal Cancún Caribe

Big Fish Seafood Restaurant & Bar

1200 ft

Boulevard Kukulcan Kilometer 10. 3 Marina Punta Del Este

El Oriental

1600 ft

Blvd. Kukulcan Km 10.5 Zona Hotelera

Hong Kong

1400 ft

Blvd Kukulkan Km 9

Come'n Eat

1400 ft

Blvd Kukulcan km 12.5

La Pizza

1400 ft

Bulevard Kukulcan km. 9 Local 1 Pasaje Turistico

Explore Cancun

La Isla Shopping Village

18 minutes' walk

An outdoor shopping mall with waterfront views, offering a variety of shops, restaurants, and entertainment options for all ages.

Coco Bongo

20 minutes' walk

A world-famous nightlife venue known for spectacular shows, live entertainment, and vibrant atmosphere perfect for party-goers.

Yamil Lu'um Archeological Site

15 minutes' walk

Mayan ruins offering a glimpse into ancient civilization with stunning ocean views. Perfect for history enthusiasts.

Water Park at The Grand

5 minutes' walk

A fun-filled water park featuring a variety of slides and pools, great for families looking to enjoy a day of aquatic adventures.

Beach Sports at Playa Chac-Mool

9 minutes' walk

Engaging in beach volleyball or water sports at this lively beach, suitable for thrill-seekers and fun-loving guests.

Yoga at Parque Ventura Cancun

6 minutes' walk

Relaxing group yoga sessions amidst nature, providing tranquility and a chance to rejuvenate during your stay.

Pelicanos

3 minutes' walk

Informal beachfront restaurant specializing in fresh seafood with a lively atmosphere and fantastic ocean views.

Bubba Gump

5 minutes' walk

Family-friendly restaurant inspired by 'Forrest Gump,' offering shrimp dishes and a fun, quirky atmosphere.

El Oriental

6 minutes' walk

Cozy eatery serving authentic Asian cuisine, known for its fresh sushi and accommodating vegetarian options.

The City Nightclub

20 minutes' walk

One of Cancun's largest nightclubs featuring international DJs, themed parties, and a vibrant atmosphere for night owls.

Cancun Wax Museum

15 minutes' walk

A fun attraction for all ages showcasing lifelike wax figures of celebrities, historical figures, and interactive exhibits.

How to get around?

City Centre

Cancun16 min · 6.4 mi

Airports

Cancun (CUN)33 min · 13.5 mi

Isla Mujeres (ISJ)42 min · 17.3 mi

Want to get the best booking rate?

Access special rates for early reservations and start planning your dream beach holiday

Check Rates

Property information and rules

Check-in

from 15:00-23:59

Check-out

until 12 pm

Guest Parking

Private parking is possible on site for free.

Internet

Wireless internet is available in public areas for free.

Breakfast

The hotel Sunscape Cancun All-Inclusive Resort & Spa By Hyatt provides visitors with a free full breakfast.

Children & extra beds

Maximum capacity of extra beds in a room is 1.

Pets

Pets are not allowed.

Year renovated:

2010

Number of floors:

Number of rooms:

456

Former name

Gran Caribe Resort

Reviews and Ratings

Feedback about Sunscape Cancun All-Inclusive Resort & Spa By Hyatt from previous guests about their experience.

Review summary

Based on recent reviews

Guests consistently praise the excellent variety of food options, including multiple restaurants and a convenient 24-hour coffee shop, with some specifically highlighting the poolside taco stand. The location is a major plus, offering easy beach access, though a few guests have noted a need for more umbrellas on the beach. The spacious rooms are appreciated, and many enjoy the fun activities available such as water aerobics, beach volleyball, and live music.

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Review score

Based on 5328 verified reviews

8.9/10

Great

87%

Recommend

Paid Wi-Fi

9.4/10

Location

9.2/10

Value for money

8.1/10

Facilities

8.4/10

Pros

Great food

Friendly staff

Clean rooms

Cons

Billing errors

based on 13384 reviews

4.5/5

Grayson from United States

Family with children

Junior Suite 1 King Bed

3 nights in November 2025

Reviewed:February 03, 2026

9/10

comfy bedspacious room

the beach has awesome sand and clear water. pools are pretty good for swimming and lounging. i really loved the restaurants especially the coffee shop with its great coffee and tasty pastries. the rooms were quite spacious with comfy beds.

i found some of the furniture in the common areas showed some wear.

0 Helpful

John from United States

Family with children

junior suite 1 king bed

4 nights in November 2025

Reviewed:January 14, 2026

8.8/10

fantastic stay with really good service

food varietysnack stationpoolside tacovolleyball location

the variety of food was excellent. several restaurants provided distinct culinary experiences. i especially appreciated the 24-hour snack station and poolside taco stand. the beaches were well-kept, and i encountered minimal seaweed, a welcome surprise.

while generally positive, locating a volleyball near the ocean bar proved difficult. employees seemed unsure where to find one, which hindered our beach volleyball plans. a designated spot for sports equipment would improve the guest experience. it reminded me of a small but noticeable inconvenience.

Location

9/10

the hotel is in a great zone, a convenient spot. the beaches near the premises provided calm and wavy conditions. nearby shopping centers were easily accessible.

Rooms

8/10

Our junior suite featured one king bed, ensuring comfort and space. the room was clean and well kept. We admired it. daily restocking of the minibar provided refreshing drinks and snacks.

Dining

9/10

The resort offers many dining options. the lunch options by the pool were especially nice. the main buffet featured many different dishes. It catered well to various tastes.

Facilities

9/10

fun activities include water aerobics, beach volleyball, and live music. the resort has calmer and wavier days. a snorkeling trip was recommended, and it included speedboat rides through mangroves.

0 Helpful

Questions of the users

About Sunscape Cancun All-Inclusive Resort & Spa By Hyatt

What does the phrase 'additional charges may apply' refer to in the context of an all-inclusive package?

10 March 2024

Additional charges may refer to certain premium services that are not included in the all-inclusive package, such as specific dining options, spa treatments, or excursions. It's advisable to check with the concierge for detailed information.

Is access to all restaurants and cafes included in the all-inclusive plan? Additionally, is there an airport transfer service available?

25 April 2024

Yes, the all-inclusive plan includes access to all on-site restaurants and cafes. For airport transfer services, please reach out to the concierge team for pricing and arrangements.

Is it possible to check-in before the designated 3 PM time on arrival?

15 May 2024

Check-in is typically at 3 PM, but rooms may be available earlier if they are ready. Guests are welcome to store their luggage and enjoy the resort facilities while waiting.

Is there an airport shuttle service available at the resort?

22 June 2024

The resort does not provide a direct airport shuttle service, but can assist with arranging transportation through third-party vendors.

What distinguishes a premium room from a standard room?

5 July 2024

Premium rooms often feature enhanced amenities and services, including access to exclusive areas or additional spaces for guests, but specific differences can vary.

Does the all-inclusive service cover beverages at all times?

14 August 2024

The all-inclusive package includes a range of national alcoholic drinks and non-alcoholic beverages, but premium alcohol options may incur additional costs.

Are there any restrictions on alcoholic drinks included in the all-inclusive offer?

30 September 2024

While most national brands are included in the all-inclusive offer, certain premium drinks are subject to additional charges. It's best to check the menu for specifics.

Do all suites feature hammocks or is it only in selected rooms?

18 October 2024

Approximately 70% of the suites are equipped with hammocks, but it is recommended to confirm availability upon booking.

What types of dining experiences can guests enjoy with the all-inclusive package?

3 November 2024

The all-inclusive dining options include a variety of global cuisines across multiple restaurants, a buffet, beach snacks, and 24-hour room service.

Are basic amenities like a minibar and coffee maker provided in the rooms? Also, is seaweed a common issue on the beach?

27 December 2024

Each room includes a minibar with refreshments, although it's not a full fridge. While seaweed can occasionally appear, most of the time the beach remains clear for guests to enjoy.

Is this resort family-friendly and suitable for travelers with children?

11 January 2025

Yes, the resort offers numerous kid-friendly activities and amenities, making it an excellent choice for families traveling with children of various ages.

Are there designated areas for smoking within the resort?

29 February 2025

Yes, designated smoking areas are available throughout the resort, while all rooms and balconies are strictly non-smoking. A penalty fee applies for non-compliance.