What does the all-inclusive package cover, and can I expect an ocean view from the rooms?
12 December 2024
The all-inclusive package includes lodging, food, beverages, snacks, and entertainment. None of the available rooms guarantee an ocean view.
75 photos
SANDOS CARACOL NATURE RESORT & WATER PARK ALL INCLUSIVE (ADULTS ONLY), Playa del Carmen
363US$
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up to 10% less
than Booking.com
Key details
About the Hotel
Carretera Chetumal Pto Juarez,
Playa del Carmen,
Mexico,
77710,
Quintana Roo
- Close to the white sand beach
Very good
7.2
6.5
4.5
Loved by guests
"The water park is an absolute blast-my husband and I really enjoyed the bigger slides and our little kids loved the little and medium slides so much!"
"Amazing jungle setting with several cenotes, lush trees and flowers and a hanging bridge."
"Property grounds were amazing with jungle like atmosphere, Myan ruins, multi walking trails (one underground), beautiful scenery, cenotes and wildlife."
Sandos Caracol Nature Resort & Water Park (Adults Only) - A 5-star all-inclusive eco-resort with a 29-slide water park and jungle cenotes
This 5-star all-inclusive adults-only resort features 955 rooms with air conditioning, minibars, flat-screen TVs, and free Wi-Fi, some offering private pools or Caribbean Sea views. Sandos Caracol includes 9 restaurants serving Italian, Brazilian, Asian, Mexican, and vegan cuisine, alongside multiple bars. The property contains a 29-slide water park, two outdoor pools, a spa, and daily activities like yoga, jungle walks, and river boat tours through natural cenotes and mangrove forests. Located 10 km from Aeropuerto de Playa del Carmen, it sits near Grand Coral Golf Riviera Maya (2 km) and Xavage Park by Xcaret (4 km). Select Club guests access an exclusive beach area, pool, and à la carte restaurant. A continental breakfast is available each morning at Sandos.
Pros
The 29-slide water park includes zones for all ages, from adrenaline slides to child-friendly options.
The All-Nature Experience program offers daily activities like cenote snorkeling and eco-tours at no extra cost.
Select Club provides exclusive amenities including a private pool, beach section, and 24-hour room service.
The resort functions as a nature reserve with resident howler monkeys, exotic birds, and rescued animals.
Cons
The resort's extensive jungle setting may result in increased insect presence.
Some rooms lack ocean views due to vegetation and resort layout.
Must-do experiences
- Visit the nearby cenote, Cenote Cristalino, for a refreshing swim.
- Savor authentic cochinita pibil tacos at Taqueria El Ñero.
- Explore the charming streets of Isla Mujeres by renting a golf cart.
- Discover Mayan history at the Tulum Ruins, just a short drive away.
- Stroll through Playa del Carmen's vibrant Quinta Avenida for shopping.
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Select your room type
Find detailed information on rooms, amenities, and exclusive deals for your ideal beach holiday
Pool View One Bedroom Suite
2 persons
62 m²
1 King-size bed and 1 Sofa bed
Pool view
Shower
Balcony
room details
Pool View Superior
2 persons
39 m²
2 Double beds
Pool view
Shower
Balcony
room details
Eco Family Suite
2 persons
41 m²
1 King-size bed
Shower
Balcony
room details
Pool View Penthouse
2 persons
62 m²
1 King-size bed and 1 Sofa bed
Pool view
Shower
Balcony
room details
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Prices and availability
View real-time room availability and secure the best rate for your travel dates
Facilities
Enjoy modern comforts, from ocean-view suites to family-friendly options with breakfast included
General
- Non-smoking rooms
- Free Wi-Fi
- Free parking
- Safe deposit box
- 24-hour reception
- VIP check-in/ -out
- Express check-in/ -out
- No pets allowed
- Rooms/ Facilities for disabled
- 24-hour security
- Luggage storage
- Locker room
- Private beach
- Currency exchange
- ATM/Cash machine
- Barber shop
- Fire extinguishers
Sports & Fitness
- Fitness centre
- Wind surfing
- Diving
- Snorkelling
- Canoeing
- Hiking
- Tennis court
- Golf course
- Billiard tables
- Table tennis
- Yoga class
- Fishing
Services
- Paid airport shuttle
- Housekeeping
- Car hire
- Laundry
- Dry cleaning
- Tours/Ticket assistance
Dining
- In-room breakfast
- Restaurant
- Poolside snack bar
- Snack bar
Business
- Business centre
Children
- Cots
- Babysitting/Child services
- Children's buffet
- Board games
- Water slides
- Children's play area
- Kids club
- Game room
Spa & Leisure
- Outdoor swimming pool
- Beach access
- Beach umbrellas
- Sun loungers
- Aqua park
- Entertainment
- Sun terrace
- Garden area
- Spa & wellness centre
- Solarium
- Sauna
- Turkish bath
- Jacuzzi
- Massage
- Pool with view
- Shallow end
Room features
- Air conditioning
- Mini-bar
- Sitting area
- Terrace
- Tea and coffee facilities
- Ironing facilities
Bathroom
- Free toiletries
Media
- Flat-screen TV
- AM/FM alarm clock
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Dining Onsite
At Sandos Caracol Nature Resort & Water Park All Inclusive (Adults Only), a diverse array of dining venues awaits, offering flavors from around the globe. From the vibrant tastes of Mexican cuisine to soulful Italian dishes, guests can indulge in a delightful culinary experience in welcoming settings throughout the resort.
La Laguna
International
Ambiance
Casual dining in a bright open space, perfect for relaxed meals.
Key Offerings
A diverse menu serves breakfast, lunch, and dinner, offering something for every palate, with an emphasis on fresh and flavorful dishes.
Reservation
No
Open for breakfast, lunch, and dinner; daily (07:00 - 22:30).
La Toscana
Italian
Ambiance
Charming and inviting atmosphere ideal for a cozy meal with a touch of Italy.
Key Offerings
Savor traditional Italian breakfast and lunch options, highlighting homemade pasta and artisan pizzas.
Reservation
No
Open for breakfast and lunch; daily (07:00 - 15:30).
Las Mascaras
Mexican
Ambiance
An intimate setting perfect for casual yet flavorful dining experiences.
Key Offerings
Celebrate the rich flavors of Mexico with an array of authentic dishes for dinner.
Reservation
Recommended
Open for dinner only; hours vary.
Salvia Snack Bar
Vegetarian
Ambiance
A relaxed setting offering a light dining experience.
Key Offerings
Focused on innovative vegetarian dishes, ideal for a casual dinner option.
Reservation
No
Open for dinner only; hours vary.
El Templo
Asian
Ambiance
Serene atmosphere, perfect for a peaceful dining experience.
Key Offerings
An exploration of authentic Asian cuisine with an emphasis on fresh ingredients; hours vary.
Reservation
No
Hours vary; onsite dining not fully specified.
Fogo de Brazil
Brazilian
Ambiance
Casual yet festive, celebrating the spirit of Brazilian culture.
Key Offerings
Enjoy a meat lover's paradise with an array of grilled specialties, offered exclusively for dinner.
Reservation
Recommended
Open for dinner only; hours vary.
La Riviera
Mediterranean
Ambiance
Embracing coastal charm with an elegant touch.
Key Offerings
Explore vibrant Mediterranean flavors; hours vary with no specific details therein.
Reservation
No
Hours vary; onsite dining not fully specified.
Los Lirios
Seafood
Ambiance
A delightful environment perfect for seafood enthusiasts.
Key Offerings
Dine on an array of fresh, expertly prepared seafood dishes exclusively for dinner.
Reservation
Recommended
Open for dinner only; hours vary.
Location
Carretera Chetumal Pto Juarez,
Playa del Carmen,
Mexico,
77710,
Quintana Roo
Map view
Carretera Chetumal Pto Juarez,
Playa del Carmen,
Mexico,
77710,
Quintana Roo
City landmarks
Landmark
Quinta Avenida
5.2
km
Landmark
Playa
3.3
km
Beach
Xcalacoco
2.8
km
Beach
Grand Coral Beach Club
3.2
km
Golf Course
Grand Coral Golf Riviera Maya
1.5
km
Landmark
Punta Bete
1.8
km
Landmark
Church of Guadalupe
3.0
km
Beach
Point Esmeralda
4.0
km
Beach
Punta Esmeralda Beach
5.5
km
Gallery
Galeria Luis Sottil
2.8
km
Landmark
Go Natural Explorers
2.3
km
Landmark
Playa Publica 88
2.7
km
Gallery
Amate Gallery
2.8
km
Landmark
Punta Venado
3.6
km
Landmark
Punta Venado Bike Park
3.3
km
Landmark
28 de Julio Square
3.1
km
Landmark
Kingdom Hall of Jehovah's Witnesses
3.1
km
Landmark
Xca-Ha Park
3.1
km
Golf Course
El Camaleon Golf Course
3.2
km
Landmark
Xavage Park by Xcaret
3.5
km
Landmark
Martina Beach Club
3.7
km
Landmark
Cenote Misterio Maya
3.6
km
Landmark
La 5ta Hacienda
3.9
km
Gallery
Tierra Huichol
3.9
km
Landmark
Dive Sites
3.7
km
Landmark
The Union
3.9
km
Beach
Shangri-la's Beach
3.9
km
Beach
Mamita's Beach Club
4.3
km
Landmark
Shangri-la Caribe Beach Village Resort
3.9
km
Beach
Kool Beach Club
4.4
km
Nearby
Beach
Xcalacoco
640 m
Golf Course
Grand Coral Golf Riviera Maya
790 m
Restaurants
Koh Thai
2.6
km
Predio El Limonar fraccion 2
Sea Olive
2.8
km
Xcalaco El Limonar No. 1
Kinoko
2.5
km
289 Km Carrera Cancun
La Marea
2.9
km
Playa Xcalacoco Fraccionamiento 7 Manzana 20 Lote 5 and 6
Coral Grill & Bar by Viceroy
2.9
km
Playa Xcalacoco Frac 7 In Hotel Viceroy
Coco's Cabanas
3.0
km
Punta Bete Mexico Xcalacoco
Explore Playa del Carmen
Explore the Surroundings
How to get around?
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Property information and rules
Check-in
from 15:00-23:59
Check-out
until 12 pm
Guest Parking
Private parking is possible on site for free.
Internet
is available in public areas for free.
Breakfast
At the hotel Sandos Caracol Nature Resort & Water Park All Inclusive (Adults Only) guests are invited to a full breakfast served for free.
Children & extra beds
There are no cots provided in a room.
Pets
Pets are not allowed.
Languages
English, Spanish, Italian, Dutch
Year renovated:
2011
Number of rooms:
322
Former name
Sandos Select Club
Questions of the users
About Sandos Caracol Nature Resort & Water Park All Inclusive (Adults Only)
Are drinks served on the beach included in the all-inclusive offerings?
15 January 2025
Yes, drinks served on the beach are included in the all-inclusive plan, while food is not.
Is the private beach easily accessible from the resort property?
22 February 2025
The private beach is conveniently situated right in front of the property, so no transportation is needed.
When is the ideal time to visit for the best beach experience?
08 March 2025
Most visitors prefer the time between November and April, as it typically offers the best weather and ocean conditions.
Does the all-inclusive plan include the mini bar in the room?
27 April 2025
Yes, the mini bar is part of the all-inclusive package, along with access to all bars, restaurants, buffets, and activities.
Can you provide details on transportation options to and from Cancun International Airport?
05 May 2024
Seek & Go Company offers private air-conditioned van transportation for about $160 USD round trip or approximately $90 USD one way.
Are all restaurants available to guests as part of the all-inclusive option?
11 June 2024
Most restaurants are included in the all-inclusive plan. However, due to certain regulations, there may be a rotating schedule affecting restaurant availability.
What types of activities can guests engage in while staying at the resort?
18 July 2024
Guests can participate in a variety of daily activities including beach volleyball, yoga sessions, jungle walks, and more, alongside exciting nighttime entertainment.
How far is Sandos Caracol from Cancun Airport?
01 August 2025
The distance from Sandos Caracol to Cancun Airport is approximately 70 kilometers.
What are the key features of the water park at the resort?
14 September 2024
The water park is a major highlight, boasting 29 slides suitable for all ages, along with lagoon-style cascades and interactive elements for added fun.
Does the resort offer any eco-friendly initiatives for guests?
09 October 2024
Yes, the resort is committed to sustainability, utilizing solar energy and water treatment systems to minimize its environmental footprint.Next best alternative
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