Is smoking permitted on the balconies of the hotel?
7 November 2024
Smoking is not allowed on the balconies for safety and comfort.
75 photos
MELIA CASA MAYA, Cancun
361US$
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Key details
About the Hotel
Boulevard Kukulcan Km 5.5. Zona Hotelera,
Cancun,
Mexico,
77500,
Quintana Roo
- Close to the beach
Great
8.0
4.1
Loved by Melia Casa Maya guests
"The beach is amazing, and the pools are well taken care of."
"The beach has white powdery sand and was always really clean and great waterpark in the hotel too !"
"The water park and outdoor activities are awesome and definitely worth it."
Melia Casa Maya Cancun All Inclusive - A family-friendly beachfront hotel with two heated pools, a water park, and international dining
Melia Casa Maya Cancun All Inclusive occupies a prime location in Zona Hotelera, featuring over 2,391.98 yd² of white sand beach along the Caribbean. The hotel offers spacious Junior Suites with sea-view terraces, fully equipped kitchens, and flat-screen TVs. Guests can dine at La Veranda, serving an international buffet, or Las Brisas Restaurant, specializing in Mexican seafood and pizza. Two heated pools, an adults-only area, and Chaac Water Park with 9.1 m slides cater to families. The property includes a gym, tennis courts, and a 24-hour reception. Nearby attractions include Scenic Tower Cancun (1 km) and Playa Tortugas (2 km). Melia provides airport transfers for groups at $90 USD round-trip.
Pros
Chaac Water Park features three slides and a children's spray area.
Junior Suites include kitchens, living areas, and sea-view terraces.
Two restaurants serve international buffets and Mexican seafood.
Direct beach access with waiter service and outdoor hydromassage tubs.
Proximity to nightlife, golf courses, and shopping centers.
Cons
The beach's shallow waters may limit swimming for stronger swimmers.
Airport transfers require 48-hour advance booking.
Must-do experiences
- Savor fresh ceviche at El Fish Fritanga near the hotel.
- Visit the ancient ruins of El Rey for an intriguing history fix.
- Stroll through Mercado 28 for unique crafts and local snacks.
- Take a guided tour of the nearby Tulum ruins for breathtaking views.
- Experience a traditional Mayan ceremony at Xcaret Park.
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Select your room type
Find detailed information on rooms, amenities, and exclusive deals for your ideal beach holiday
Melia Suite Ocean View
2 persons
875 sq. feet
1 King-size bed
Shower
Balcony
room details
The Level Suite Ocean View
2 persons
875 sq. feet
1 King-size bed
Shower
Coffee machine
room details
Melia Room Ocean View
2 persons
445 sq. feet
1 King-size bed
Shower
Air conditioning
room details
The Level Room Ocean View Balcony
2 persons
520 sq. feet
2 Single beds
Shower
Air conditioning
room details
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Prices and availability
View real-time room availability and secure the best rate for your travel dates
Facilities
Enjoy modern comforts, from ocean-view suites to family-friendly options with breakfast included
General
- Smoking allowed in designated areas
- Wi-Fi
- Parking
- Safe deposit box
- 24-hour reception
- No pets allowed
- Rooms/ Facilities for disabled
- 24-hour security
- Luggage storage
- Vending machines
- Smoke detectors
- Fire extinguishers
- Key card access
Sports & Fitness
- Water sports
Guest Parking
- Electric kettle
Services
- Room service
- Housekeeping
Dining
- Restaurant
- Snack bar
- Bar/ Lounge area
- Packed lunches
Children
- Children's pool
- Water slides
Spa & Leisure
- Heated swimming pool
- Outdoor swimming pool
- Beach access
- Beach umbrellas
- Sun loungers
- Aqua park
- Night club
- Entertainment
- Sun terrace
- Spa lounge
- Public Bath
Room features
- Air conditioning
- Sitting area
- Tea and coffee facilities
- Ironing facilities
Bathroom
- Free toiletries
Self-catering
- Electric kettle
Media
- Flat-screen TV
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Dining Onsite
Dine in paradise at Melia Casa Maya Cancun, where culinary options abound along the stunning beachfront. Indulge in a range of flavors, from Mexican specialties to an international buffet, all set against a backdrop of serene pools and sandy shores.
Melia Casa Maya Location
Boulevard Kukulcan Km 5.5. Zona Hotelera,
Cancun,
Mexico,
77500,
Quintana Roo
Map view
Boulevard Kukulcan Km 5.5. Zona Hotelera,
Cancun,
Mexico,
77500,
Quintana Roo
City landmarks
Landmark
Scenic Tower Cancun
3500 ft
Church
Parroquia de Cristo Resucitado
1.0
mi
Landmark
Galeon Capitan Hook
3000 ft
Harbour
Aquatours Cancun
3500 ft
Landmark
Bungee in Cancun
3800 ft
Landmark
Playa Tortuga Ferry Terminal
3900 ft
Beach
Playa Tortugas
1.1
mi
Landmark
Sail Away Cancun
3900 ft
Landmark
Cancun Convention Center
2.1
mi
Landmark
El Eden Ecological Reserve
1.6
mi
Beach
Playa Las Perlas
1.7
mi
Landmark
Andiani Travel Group
1.6
mi
Landmark
Monumento a los Ninos Heroes
1.6
mi
Night club
Coco Bongo
2.2
mi
Landmark
Club De Playa
1.9
mi
Night club
The City Nightclub
2.2
mi
Night club
Palazzo
2.3
mi
Night club
Mandala Nightclub
2.1
mi
Gallery
Galeria Balance Cancun
2.0
mi
Night club
Daddy'O
2.2
mi
Beach
Chac Mool Beach
2.2
mi
Market
Mercado 28
3.8
mi
Landmark
Malecon Tajamar
2.3
mi
Landmark
Museo de Arte Popular Mexicano
2.3
mi
Beach
Playa Forum
2.2
mi
Beach
Mandala Beach Club
2.2
mi
Night club
Barezzito Puerto Cancun
2.2
mi
Nearby
Beach
Playa Langosta
900 ft
Blvd. Kukulkan 5. 5 Playa Langosta
Float Fun Cancun
400 ft
Blvd. Kukulcan Km. 4.5
Jardin del arte
1900 ft
Restaurants
Cocoa Grill & Seafood Restaurante
2800 ft
Blvd. Kukulcan Km 4.5 En Grand Oasis
Explore Cancun
Explore Cancun
How to get around?
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Property information and rules
Check-in
from 15:00-23:59
Check-out
until 12 pm
Guest Parking
Private parking is possible at a location nearby for free.
Internet
Wireless internet is available in for free.
Breakfast
At the hotel Melia Casa Maya guests are invited to a full breakfast served for free.
Pets
Pets are not allowed.
Number of floors:
8
Number of rooms:
258
Reviews and Ratings
Feedback about Melia Casa Maya from previous guests about their experience.
Pros
Beach access
Tasty buffet
Attentive staff
Clean rooms
Good drinks
Cons
Staining carpet
Bad water smell
Noisy balcony door
Slow service
Guest reviewsOpen reviewsQuestions of the users
About Melia Casa Maya
Is there internet access available in the studio apartments?
12 December 2024
All rooms in the hotel offer complimentary wifi service.
What safety measures are in place regarding COVID-19? Are the pool and beach accessible?
5 January 2025
The pool and beach areas are open. Masks are mandatory in indoor spaces. Detailed hygiene protocols can be found on the hotel website. Guests can request the all-inclusive package upon arrival.
Is there an airport shuttle service? How much does it cost and how can it be booked?
20 February 2025
A shuttle service to and from the airport is available at a rate of $90 USD for a round trip for 1 to 8 people. It must be booked directly with the hotel at least 48 hours prior to arrival.
Does the hotel provide COVID testing for guests?
25 March 2025
Yes, PCR and Antigen tests are offered for guests at a special rate. PCR tests cost 2,000 MXN, and Antigen tests are 500 MXN per person.
Can travelers coming from the United States book a stay at the hotel?
14 April 2025
Yes, the hotel welcomes travelers from the US.
What is the maximum capacity for booking group travel at the hotel?
30 May 2025
The hotel can accommodate various group sizes, providing tailored quotes for those traveling for vacations, work, or special events.
Is the tap water safe for consumption?
15 June 2025
It is generally advised not to drink tap water in Mexico. Bottled water is recommended.
What identification is needed for check-in if my ID has expired?
28 July 2025
An expired ID can be substituted with a valid passport for check-in purposes.
Which airport should travelers fly into to get to the hotel?
10 August 2025
Guests should fly into Cancun International Airport (CUN) to reach the hotel.Next best alternative
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