Is smoking permitted on the balconies of the hotel?
7 November 2024
Smoking is not allowed on the balconies for safety and comfort.
HOTEL CASA MAYA, Cancun
Key details
About the Hotel
Boulevard Kukulcan Km 5.5. Zona Hotelera, Cancun, 77500,
- Close to the beach
Great
8.1
4.0
Melia Casa Maya Cancun All Inclusive - A family beachfront resort with water park, heated pools, and suite accommodations
Melia Casa Maya Cancun All Inclusive occupies a beachfront position in Cancun's Hotel Zone with 2392 square yards of white sand beach. This 4-star family resort features 40 m² Standard Suites and 82 m² Junior Suites, all with air conditioning, flat-screen TVs, seating areas, and private bathrooms. La Veranda Restaurant serves an international buffet breakfast including eggs, yogurt, cereals, tacos, and fresh fruit, while Las Brisas Restaurant under a beachfront palapa offers Mexican seafood and pizza stations. The property includes two heated pools with separate adult and children's areas, Chaac Water Park with three 9.1 m slides, a 24-hour reception, gym, and children's play area. Located in Zona Hotelera, the hotel is 1 km from Scenic Tower Cancun and 0.5 km from Float Fun Cancun. Daily activities at Melia include water volleyball, snorkeling tours, and Mexican lottery games.
Pros
Direct beach access with 2392 square yards of white sand
Chaac Water Park features three 9.1 m slides and children's spray area
Two heated swimming pools with separate zones for adults and children
Junior Suites include fully equipped kitchens and 82 m² of living space
Breakfast buffet includes made-to-order tacos and extensive fruit selection
Cons
The beach area has conditions better suited for children or less adventurous swimmers
Located in the busy Hotel Zone between major thoroughfares
Must-do experiences
- Savor fresh ceviche at El Fish Fritanga near the hotel.
- Visit the ancient ruins of El Rey for an intriguing history fix.
- Stroll through Mercado 28 for unique crafts and local snacks.
- Take a guided tour of the nearby Tulum ruins for breathtaking views.
- Experience a traditional Mayan ceremony at Xcaret Park.
Select your room type
Find detailed information on rooms, amenities, and exclusive deals for your ideal beach holiday
- Melia Room Ocean View Balcony2 persons520 sq. feet2 Single bedsAir conditioningBalconyroom details
- Melia Room Ocean View2 persons445 sq. feet2 Double bedsAir conditioningCoffee machineroom details
- The Level Room Ocean View2 persons445 sq. feet2 Double bedsAir conditioningCoffee machineroom details
Show all rooms
Prices and availability
View real-time room availability and secure the best rate for your travel dates
October 2026 - October 2027
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Choose dates to see prices
Check-in/ Check-out
Facilities
Enjoy modern comforts, from ocean-view suites to family-friendly options with breakfast included
General
- Non-smoking rooms
- Wi-Fi
- Parking
- Safe deposit box
- 24-hour reception
- No pets allowed
- Rooms/ Facilities for disabled
- 24-hour security
- Luggage storage
- Vending machines
- Smoke detectors
- Fire extinguishers
- Key card access
Sports & Fitness
- Fitness centre
- Water sports
- Tennis court
Guest Parking
- Private parking is possible at a location nearby for free.
Services
- Room service
- Housekeeping
Dining
- All inclusive
- Restaurant
- Snack bar
- Bar/ Lounge area
- Packed lunches
Children
- Children's pool
- Water slides
Spa & Leisure
- Heated swimming pool
- Outdoor swimming pool
- Beach access
- Beach umbrellas
- Sun loungers
- Aqua park
- Night club
- Entertainment
- Sun terrace
- Spa lounge
- Public Bath
Room features
- Air conditioning
- Sitting area
- Ironing facilities
Bathroom
- Free toiletries
Media
- Flat-screen TV
Show more
Dining Onsite
Dine in paradise at Melia Casa Maya Cancun, where culinary options abound along the stunning beachfront. Indulge in a range of flavors, from Mexican specialties to an international buffet, all set against a backdrop of serene pools and sandy shores.
La Veranda
International buffet
Ambiance
Bright and inviting, perfect for family gatherings or leisurely breakfasts with ocean views.
Key Offerings
Start the day with an extensive breakfast buffet featuring eggs, a variety of fruits, delectable tacos, and more. Enjoy the casual atmosphere while exploring global flavors at lunch and dinner.
Reservation
Not needed
7 AM - 10 PM for breakfast; hours vary for lunch and dinner.
Las Brisas Restaurant
Mexican and seafood dishes, along with international cuisine.
Ambiance
A relaxed beachfront setting invites guests to savor the flavors of Mexico while enjoying the gentle ocean breeze.
Key Offerings
Sample authentic Mexican tacos, fresh seafood specialties, and a selection of international favorites, all crafted to delight the palate.
Reservation
Not needed
Hours vary.
Location
Boulevard Kukulcan Km 5.5. Zona Hotelera, Cancun, 77500,
Explore Cancun
Explore Cancun
Galeon Capitan Hook
11 minutes' walk
Pirate-themed dinner cruise featuring a show and delicious meals. Fun for families and couples alike.
Scenic Tower Cancun
13 minutes' walk
Offers panoramic views of Cancun from 110 meters high. Great photo opportunities and a café at the top.
Playa Langosta
4 minutes' walk
Charming beach with calm waters and white sand. Ideal for sunbathing and family outings.
Aquatours Cancun
15 minutes' walk
Water activities include snorkeling and jet skiing. Great options for adventure lovers and families.
Float Fun Cancun
2 minutes' walk
Waterpark with fun inflatable obstacles for kids and adults. Perfect for a fun day under the sun.
Bungee in Cancun
15 minutes' walk
Thrill-seeking activity offering bungee jumping for adrenaline junkies. Great for an unforgettable experience.
Yoga Sessions at the Beach
4 minutes' walk
Relaxing beach yoga classes available. Ideal for tranquil mornings or unwinding after a busy day.
Cocoa Grill & Seafood Restaurante
11 minutes' walk
Casual dining with fresh seafood and international dishes. Known for its vibrant atmosphere and cozy setting.
El Fish Fritanga
10 minutes' drive
Beachfront dining serving fresh seafood and local favorites. Family-friendly and casual vibe.
La Destileria
10 minutes' drive
Mexican cuisine with a unique tequila tasting experience. Colorful decor and lively atmosphere.
Coco Bongo
40 minutes' walk
Famous for vibrant shows blending acrobatics, live music, and dance. Ideal for a night out with friends.
Mandala Nightclub
35 minutes' walk
Trendy nightclub known for its vibrant parties and international DJs. A great spot for nightlife enthusiasts.
How to get around?
Want to get the best booking rate?
Access special rates for early reservations and start planning your dream beach holiday
Property information and rules
Check-in
from 14:59-23:59
Check-out
until 11 am
Guest Parking
Private parking is possible at a location nearby for free.
Internet
Wireless internet is available in the entire hotel for free.
Pets
Pets are not allowed.
Number of floors:
8
Number of rooms:
257
Reviews and Ratings
Feedback about Hotel Casa Maya from previous guests about their experience.
Pros
Beach access
Tasty buffet
Attentive staff
Clean rooms
Good drinks
Cons
Staining carpet
Bad water smell
Noisy balcony door
Slow service
Guest reviewsShow more reviews
Questions of the users
About Hotel Casa Maya
Is there internet access available in the studio apartments?
12 December 2024
All rooms in the hotel offer complimentary wifi service. Is there an airport shuttle service? How much does it cost and how can it be booked?
20 February 2025
A shuttle service to and from the airport is available at a rate of $90 USD for a round trip for 1 to 8 people. It must be booked directly with the hotel at least 48 hours prior to arrival. Can travelers coming from the United States book a stay at the hotel?
14 April 2025
Yes, the hotel welcomes travelers from the US. What is the maximum capacity for booking group travel at the hotel?
30 May 2025
The hotel can accommodate various group sizes, providing tailored quotes for those traveling for vacations, work, or special events. Is the tap water safe for consumption?
15 June 2025
It is generally advised not to drink tap water in Mexico. Bottled water is recommended. What identification is needed for check-in if my ID has expired?
28 July 2025
An expired ID can be substituted with a valid passport for check-in purposes. Which airport should travelers fly into to get to the hotel?
10 August 2025
Guests should fly into Cancun International Airport (CUN) to reach the hotel.Next best alternative
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